Anne Arundel Medical Center has entered into a partnership with CipherHealth, a health care technology company committed to improving patient outcomes and experiences through enhanced communication and care team coordination. The partnership centers on supporting patients in their transition home.
AAMC chose to adopt CipherHealth’s Voice Patient Communication Platform with the objective to effectively engage patients and their families. Following up with patients after discharge is a proven method to increase compliance, outcomes and satisfaction.
AAMC’s project team worked closely with the CipherHealth team to ensure that the program addresses the following:
- Communication with patients in their preferred language
- Utilization of the right mode of engagement – call or text
- Personalization based on the patient’s condition and care needs
If a patient indicates they need assistance when they receive a Voice call or text, an alert is automatically routed to the appropriate hospital staff, who is then able to call the patient back and address their concern.
“AAMC has always invested considerable effort in effectively engaging patients. We believe that most often, it comes down to communicating with patients the right way and at the right time,” said Sarah Haas, manager of health care payment redesign programs at AAMC.
“We are thrilled to work with AAMC on this exciting initiative to engage patients in the critical time following a procedure,” said Katie Mills, client success manager for CipherHealth. “AAMC’s dedication to their community by ensuring patient needs are addressed quickly, is exactly what our products aim to achieve.”