Telehealth in the era of COVID-19

Woman doing telehealth visit

Not that long ago, juggling your schedule to get from your home or work to a doctor’s appointment was the norm. But with social-distancing guidelines brought on by the coronavirus (COVID-19) pandemic, telehealth has gained popularity.

Now, telehealth is an important tool for the future of health care delivery.

As a service to our community during COVID-19, we are temporarily waiving the fee for our CareConnectNow service throughout the declared pandemic. CareConnectNow is available Monday through Friday, 8 am-9 pm and Saturday through Sunday, 9 am-7 pm with access to trusted medical providers for patients aged 13 and up. Connect from your smartphone by calling 443-951-4270.

What are the pros and cons?

Telehealth connects providers and patients through video conferencing, online chat portals or telephone conversations for health-related services. Convenience and quick access to care are the top pros. Some patients also like the flexibility telehealth offers.

However, not everything can be treated through telehealth. It can be hard to check vital signs if a patient doesn’t have a home kit. And listening to a patient’s lungs over the phone isn’t an option. Unfortunately, technology has its limits.

Another con is that not everyone has access to a smartphone, tablet or a computer with video capabilities. This prevents telehealth from being a viable option to all.

Will telehealth stay?

Telehealth reveals new possibilities and is an opportunity to improve care in general. Whether it’s the way doctors interact with patients or the outcomes of those connections. Ultimately, telehealth is a tool that can boost access to care and integrate really well if combined with in-person care.

The most important thing is that you do not delay your medical care, even during a pandemic. Contact your provider to discuss your options. We are here for you and ready to provide safe, effective and efficient care.


Dr. Andrew McGlone

Andrew McGlone, MD, is a physician with Anne Arundel Medical Group Annapolis Primary Care. You can reach him at 443-481-1150.